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1. What is your Minimum Order Quantity (MOQ)?
Our standard MOQ is 500KG per types.
2. Can I get a free sample before placing an order?
Yes! We provide free samples according to different scenarios, the only we need is your feedbacks and we're happy to support and modify to meet your requirements.
3. How long is your delivery time?
Delivery time depends on order quantity, product type, and destination. Typically:
- Stock products: 5-10 working days after order confirmation.
- Customized orders: 10-20 working days (subject to specific requirements).
We prioritize timely delivery and will provide a precise timeline upon order confirmation.
Note: the delivery cost is not included even for free sample
4. What payment terms do you accept?
We accept various payment methods, including T/T (Bank Transfer), DDP, LC (Letter of Credit), and others based on mutual agreement. Terms will be confirmed before order processing.
5. Do you offer customization for polymer products?
Yes! We specialize in customized polymer solutions, including modifications in formula, color, additives, and packaging. Share your requirements, and our technical team will assist you.
6. What certifications do your products have?
SOCO products meet the highest international standards, holding 30+ certifications, including:
Quality & Safety: ISO, SGS, REACH, RoHS, FDA (food-grade materials).
Environmental Compliance: Biodegradability, non-toxic, and heavy-metal-free certifications.
Industry-Specific: IATA for safe transportation, along with custom testing for salt/alkali resistance and rapid absorption performance.
We provide full documentation to ensure compliance with your regional regulations.
7. How do you ensure product quality?
Quality is at the core of SOCO’s "SAP++" philosophy. Our process includes:
R&D Excellence: Independent labs for innovation (e.g., fast-absorption projects, sludge solidification).
Strict Production Control: Automated manufacturing with batch-specific QC checks.
Pre-Shipment Verification: Third-party testing (e.g., SGS) and performance validation for industrial applications.
We guarantee consistency, safety, and reliability for global clients.
8. Do you ship globally? What are the logistics advantages?
Yes! With 7 overseas warehouses (USA, Peru, Bolivia, South Africa, Indonesia, France) and worldwide distribution network spanning 120+ countries, SOCO ensures:
Faster Delivery: Local stock = 3–5 days in North America/Europe; sea/air freight options worldwide.
Cost Efficiency: Reduced logistics expenses and bulk-order support.
Urgent Needs: Dedicated teams to prioritize time-sensitive shipments.
Contact us for optimized shipping solutions tailored to your location.
9. How can I contact your sales team?
For inquiries, samples, or orders, reach us via:
- Email: [info@socopolymer.com]
- Phone: [+86-15854251690]
- Live Chat/Contact Form on our website.
